Customer Service

Full Support Ecosystem:

-Pre-Sales Consultation: Free assay validation and regulatory pathway planning.  

-Technical Training: On-site or virtual workshops on equipment operation and data interpretation.  

-Post-Market Surveillance: Lifetime product tracking with annual performance reports.  

Service Metrics:  

- 24/7 multilingual hotline (English, Mandarin, Spanish, Russian, Portuguese, French.)  

- 98% customer satisfaction rate (2024 industry survey)