FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

1.Are you manufacturers?

A: Yes, we are professional manufacturers in Hangzhou city, Zhejiang province, China. Welcome to visit our factory for long-term cooperation.

2. Do you provide customized assay development?

A: Absolutely. Our OEM/ODM services deliver tailored solutions within 6-8 weeks, backed by 200+ validated biomarker databases.

3. How about lead time?

A: Usually, within 10 days, according to the order quantity.

4. How about the payment?

A: We support most mainstream payment methods. T/T, L/C, D/P, D/A, O/A, Cash, Western Union, Money Gram, etc.

5. Can you send free samples?

A: Yes, we can send free samples for most products. please feel free to send inquiry for specific requests.

6. Do you offer technical supports for the products?

A: Yes, we have a professional technical support team and we can provide unique technical solutions to our clients.

7. How do you ensure your product and service quality?

A: All of our processes strictly adhere to ISO 9001 and ISO 13485 procedures and we are equipped with state of the art quality control facilities.